The Iron House Guarantee
Your satisfaction is 100% guaranteed and we stand behind every customer and the quality of our products. If you are not happy with anything, contact us immediately and we will make it right.
We strive to ship any in-house products that are in stock, the same or next business day and if we cannot for any reason, you will hear from us immediately.
For warranty questions or issues, please contact us. All inquiries will be handled within 48 hours.
1. Receiving Your Order
Please do an initial inspection of products and package upon receipt of goods. Any shortage or damage must be indicated clearly on the carrier’s delivery receipt.
2. Claiming Damaged Products
If the product is damaged because of shipping, please make a note of it with the shipping company, or contact us immediately. Check carefully the outside appearance of the package. Did it arrive in good condition? If not, take a picture if possible, while still in the box or pallet. Proceed from there carefully and check the equipment. We can arrange a replacement, repair or other solution to fit the customer’s needs. All pieces are handled by human hands, and mistakes do happen.
Generally, Iron House Fitness offers a 5-year warranty on all structural steel material, equipment frames, and welding integrity when used as intended as applicable to the original purchaser (non-transferable). The length of warranty for all of our barbells are determined by product. Details are available on the individual product pages for barbell warranty. Paint or upholstery has a warranty of up to 30 days after the order has been received as applied to the original purchaser (non-transferable). Moving parts have a warranty of up to 1 year, applicable only to the original purchaser (non-transferable). Warranty items are subject to inspection by Iron House Fitness in order to determine if warranty-voiding abuse, neglect, or misuse is present.
Warranty-avoiding conditions include any damages occurred through negligence or faulty use, alteration, maintenance, storage or handling by the user. Furthermore, if the product is damaged during assembly or storage, the warranty is void. The warranty does not cover the wear and tear that comes with regular use on any components of our products that are expected to be worn after regular use. Damages including scratches, tears, or cosmetic damage are not included in this warranty.
Third-Party Goods: For products that are sold but not manufactured by Iron House Fitness, warranty is as provided by the original manufacturer. The customer is responsible for contacting Iron House Fitness with the relevant information regarding equipment condition.
Products or parts requested for exchange applicable under warranty will undergo an inspection process that may take up to 2 weeks.
If the issue is determined to be covered under warranty, Iron House Fitness will replace the defected products or parts. Iron House Fitness will pay the cost of return packaging and shipping.